An extraordinary thing happened to me last Friday. A potential client called for a quote. My business, like many of yours, has been very slow for months and the call caught me off guard. It took me a few minutes to regroup and switch into business mode. My head was racing making sure I asked for all the details I needed to properly prepare the quote while simultaneously selling the value I could bring to the project. Handling those initial client phone calls well is critical to our livelihoods. Help your business by watching “Negotiating Tips for when the Phone Rings” with Blake Discher. (17min, 45sec)